Complaint Form

Complaint Form

Please fill out this questionnaire to raise a complaint with Trulux. The information disclosed in this form will be only shared with Trulux authorised personnel.

Please use "N/A" for "not applicable".
Full Name *

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Company's Name (If Applicable)

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Phone

Number

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Email *

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Your Account Manager's Full Name

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Type of Complaint *

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A. Customer Service
Order or Invoice No. (If Applicable)

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When did this inconvenience happen?
dd-MM-yyyy

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Did this person offend you? If yes, how?

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Did this person make you feel uncomfortable? If yes, in which way?

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Has this person already apologized to you?

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Please share any other relevant information with us.

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B. Products/ Materials
Order or Invoice No. *

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When did you identify this problem?
dd-MM-yyyy

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What happened? (Details would be helpful)

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Have you taken any corrective action? (If yes, please explain)

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(e.g. changing the packaging, adding substances to the material/product, testing, etc.)
Have you opened the product/ material packaging?

Yes No

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Have you changed packaging? (i.e removed content from Trulux packaging and placed into your own)

Yes No

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Have you added any substances to the material/ product? If so, please specify what.

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Have you or anyone else on your behalf performed any testing on the product/material? If so, please specify what testing and who performed.

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What are the storage conditions the goods have been kept under? (if applicable)

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i.e storage temperature, place, exposure to light, other controls.
Have you or anyone else on your behalf already spoken to any Trulux Representative about this issue you are experiencing? If so, to whom?

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Have you contacted any Third-Party Company about this issue? If so, who?

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If applicable, how much product/material do you have left?

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Please provide measurement unit (e.g mL, grams, kg, etc)
Please attach photos of the SPECIFIC ISSUE/ DAMAGE. Without specific photos Trulux may not be able to process your complaint.

Choose any file for this field.

e.g. for broken containers, please send photos showing the crack/ damage.
FOR PRODUCT LEAKAGE ONLY: Please place the product on a scale and send photos showing the product label and the scale weight. You DO NOT need to tare the packaging weight.

Choose any file for this field.

Please note that for complaints about products/materials we cannot proceed to an investigation without photos.
Acknowledgment *

I understand that Trulux might not able to process my complaint if I haven’t submitted relevant photos.

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C. Trulux Service
Order or Invoice No. (If Applicable)

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Please select your service.

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When did this inconvenience happen?
dd-MM-yyyy

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What happened? (Details would be helpful)

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Please upload any relevant file here.

Choose any file for this field.
Additional comments and expectations

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Please share with us any other information you deem necessary.
Terms and Conditions

I accept the Terms and Conditions.

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Submitted by: *

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Signature

Complaint Form

A. Customer Service

B. Products/ Materials

C. Trulux Service